Terms of Use & Marketplace Rules

Who may use The Driver Link

The Driver Link is intended for adults acting for legitimate businesses in commercial freight transportation. Account registration may require business and identity verification before certain features become available.

Shippers and manufacturers must be direct cargo owners or their authorized shipping departments. Freight brokers and broker-run intermediaries may not register or use a shipper account to post third-party freight. Carrier accounts are intended for eligible motor carriers and approved fleet personnel.

Our role in a shipment

The Driver Link provides technology for direct communication and freight matching between qualified shippers and motor carriers. The Driver Link is not a freight broker, freight forwarder, customs broker or motor carrier, and does not itself transport goods.

The shipper and carrier decide whether to work together, negotiate freight rates and payment terms, arrange lawful transport, and confirm service details. A listing or carrier request is not a guarantee of booking or available capacity.

Accurate loads and qualified equipment

Users must provide truthful business and shipment information, including pickup and delivery locations, cargo, weight, equipment, dates, rates and any special handling requirements. Do not post freight that your business is not authorized to offer or that is no longer available.

Carriers are responsible for maintaining the required operating authority, appropriate insurance, driver qualifications, suitable equipment, safety compliance and any endorsements or border and port credentials applicable to the work. A profile or verification status should not replace a shipper's own due diligence.

Bookings, payments and documents

The shipper and carrier agree on transportation rates, appointments, invoices, payment methods, payment timing and any accessorial charges directly. Freight payment passes between those parties, not through The Driver Link, and The Driver Link does not collect a brokerage commission on the freight rate.

Eligible direct shippers and manufacturers can register and post loads without shipper subscription charges after approval. Carrier membership plans, when applicable, have their own published prices and checkout terms; review those before subscribing.

Users are responsible for keeping required transport documents and resolving contractual disputes or claims with the other party and any relevant insurer or authority. Platform tracking and status updates depend on the information users provide.

International and port movements

Cross-border shipments may require operating authority, customs entry, cargo release, appointments, chassis or specialized terminal access. The responsible shipper, carrier and licensed providers must satisfy those requirements before pickup. Discussing or booking pending-arrival freight is not permission to collect unreleased goods.

The Driver Link does not file customs entries, book ocean transport or guarantee port or border clearance.

Acceptable use and account integrity

Do not impersonate another business, misrepresent your carrier authority or cargo ownership, misuse member information, bypass verification, submit fraudulent loads, send spam, or interfere with the platform's security. Use business contact information only for legitimate shipment communications.

We may review accounts and reported conduct and may restrict access where reasonably necessary for safety, suspected misuse or legal compliance. Contact us if you believe your account or a shipment has been misrepresented.

Service availability and changes

Features and data sources may evolve. We do not guarantee freight rates, matches, delivery windows, future freight volume, savings, or uninterrupted access to the platform. Do not interpret example rates or unreleased intelligence features as verified real-time market data.

We may update these Terms as the service changes and will publish the updated date. Your separate transportation agreements and applicable laws remain important.

Privacy and questions

See our Privacy Policy for information about personal-data practices. For questions about the marketplace rules or your account, contact The Driver Link through our Contact page.